Time, recurrence, blockages, costs: 4 questions to ask your numbers each month to decide in an informed way.
Monday morning, team meeting. Someone says: "This building takes all our energy." Everyone nods. No one can really prove it.
Your intuition is valuable, but it has limits
In property management, decisions are made quickly: you have to prioritize, understand what comes back, arbitrate. A large part of these decisions relies on experience, and that's normal: over time, it provides a real intuition.
But when the portfolio grows, and teams and partners multiply, intuition is not always enough. A building seems more complicated, a process appears longer, and it is difficult to measure it precisely.
Your data already exists
Every request, every work order, every quote leaves a trace: the type of problem, the location concerned, the provider, the trade, the amount. The problem is that this information is often scattered. So decisions are made from a mix of memory and impressions.
Four questions to ask your numbers each month
- Where does our time go? Which buildings generate the most tickets?
- What comes back? What types of requests are repeated, and where in the building?
- Where does it get stuck? What is the processing time per mandate, and where does it accumulate?
- How much does it cost? What is the average amount of invoices by trade, and by provider?
You can start without any tools: an export and a pivot table are enough for an initial reading. The important thing is to ask the same questions every month, to see what changes.
What the field already knows, management can finally see
These questions also serve those who decide far from operations: an owner, a portfolio manager. Take plumbing tickets that regularly come up in the restrooms of the same building. Taken one by one, they are small interventions. Put side by side, it's a signal: the problem may be in the pipes, not in each apartment. Similarly, several years of interventions grouped by building and by trade show where repairs are endless, and where a renovation would be cheaper. Repair or replace, the recurring question of all maintenance.
How we do it at Tayo
At Tayo, each request is categorized as soon as it is created: type, tag, location. Each work order includes the provider, the trade, the amount incurred, and the accounting label. No one has an additional table to fill out: the data builds up over the course of the work.
With Insights 2.0, you find them directly in the platform. You build your dashboard, or you ask the AI assistant your questions in your own words, without export or manual cross-referencing. The assistant saves you time on calculations, the judgment remains yours.
The numbers do not decide for you
They give you something to support what you already feel, and something to convince others. In our exchanges with real estate players, we hear more and more that AI will not replace humans, but that it will help them anticipate and see points of friction. We share this idea, with one condition: that the starting information exists, and that it is organized.
Every recorded intervention today is one more line in the history of your buildings. In five years, it will be your best basis for deciding on your renovations. The real question is not whether you will use this data, but when you will start looking at it.
What decision would you like to better support with your numbers? Let us know, we will show you what it looks like live on your platform.